Password Lockouts
Password Lockouts |
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Password Lockouts |
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eSigna.Net locks a user account when three (3) failed log on attempts have been recorded. This occurs when the user enters an incorrect password three consecutive times. After the third failed attempt, eSigna.Net removes the password from the user account, locking it from future access.
To remove a password lockout:
1. | Contact your Help Desk or a supervisor with access to Reset User Password. |
2. | Provide your User name. |
3. | A temporary password will be provided to you. |
4. | Follow the Standard Log On procedures, typing in your Temporary Password in the Password box. |
The temporary password provided is permanently assigned to your user account. It is recommended that initial passwords be updated immediately after log on.
To update your password:
1. | In the Configuration menu, click Change Password |
2. | Enter a temporary password in the Password box. |
3. | Enter and confirm the new password. |