Unconfirmed Document SN

If an error in print or design occurs when a document has been sent to the printer, the reference is stored within Unconfirmed Document SN (Serial Number). In either case, a serial number has been issued and the transaction's status must be updated. Two search options are available to help locate pending/unconfirmed documents. The following help topic describes how to use each option to search and update an unconfirmed document's status.

Step 1 - Search

Before an unconfirmed document can be confirmed or reprinted/voided, it must be selected from the search results window above. By default, the search results window is empty. It is populated by specifying search criteria and then clicking Search.

1. Specify a Start and End Date.

2. Click either Saved with unknown status or Print error with known status

3. Click Search to populate the list box with documents that meet the search criteria.

Unconfirmed Documents Saved with Unknown Status

Documents that printed, but did not update the disbursement record are saved having an unknown status. In this case, the print job did not update the application with a completed transaction and the document is saved in a limbo status.

Once the search results window has populated using the Search command, select one or more documents.

To act upon a single document, click on the document in the search results window and click Confirm

To act upon multiple documents use any of these methods:

a) Hold down the Control (CTRL) key while clicking individual document or

b) Click the first document in a sequential range and then press Shift and click the last document in the range or

c) Use a combination of these two methods to select the documents to confirm or

d) Press CTRL+A (the Control key and the "A" key) to select all the documents listed for confirmation.

Once all selections are made, click Confirm

Unconfirmed Documents with Known Print Error

For documents that failed to print, reprint and void them. Unconfirmed documents can only be reprinted and voided. If the reprinted document can be used, and, to avoid re-keying the transaction in New Document, unVoid the document.

Once the search results window has populated using the Search command, select one or more documents.

To act upon a single document, click on the document in the search results window and click Reprint & Void

To act upon multiple documents use any of these methods:

a) Hold down the Control (CTRL) key while clicking individual document or

b) Click the first document in a sequential range and then press Shift and click the last document in the range or

c) Use a combination of these two methods to select the documents to be reprinted and void or

d) Press CTRL+A (the Control key and the "A" key) to select all the documents listed for reprint and void.

Once all selections are made, click Reprint & Void