Void a Document

Void a Document provides a method to void a check requests that have been issued for payment in eSigna.Net. eSigna.Net can be used to record the documentation (along with a reason code) of a Void or Stop Payment. These actions help enhance the integrity of the transaction database with accurate historical information. For organizations that use third-party outsourcing vendors to clear official transactions, Voids will accompany transmission reports to account for each serial number used.

Click on areas of the image below for assistance in understanding each field.

Step 1 - Search

Before a document can be voided, it must first be selected in the search results window above. By default, the search results window is empty. It is populated by specifying search criteria and then clicking Search. Specify a Start and End Date and a Document type at a minimum. This will yield the greatest number of results, but searching might take more time as many records may qualify using such broad search criteria.

To speed the search and limit the number of records returned, use one or more of the following filters:

Search Criteria - Search criteria uses AND logic, that is, all fields specified must evaluate to TRUE for results to display. For example: specifying "Begins with" and then putting the number "1" in the Serial# field and the letter "E" in the Payer field, the only results that will be produced when Search is clicked are those documents specified in the Document field for which the serial# begins with the number 1 AND the Payer field begins with the letter "E" AND that fall between the Start Date and End Date inclusive.

Serial #, Payer, Payee - enter a full or partial number/name.

Low amount, High amount - enter a low to high dollar range, or enter the same number in both fields for an exact dollar amount.

Entered By - will display the operator's username. Managers with proper managerial rights will be able to use the binocular icon to search for documents saved by other operators.

Click Search to populate the results list box with documents that meet the search criteria.

If the document is not listed, it may be flagged for approval and require managerial intervention. See Document Approval for instructions on securing a remote check approval.

Documenting a Void

To void a single document, click on the document in the search results window and then click Void Check

Note: Standard Windows selection tools apply to expedite the selection process.

•	Single Selection - Select a single entry with a single left-click of the mouse.

•	Sequential Range Selection - Choose a range of sequential collection letter entries, left-click the first item of the range, hold the shift key down, and click the final entry. This will select all collection letters within the range.

•	Multiple Non-Sequential Selections - Highlight multiple non-sequential entries by clicking on each letter entry while simultaneously holding the CTRL key down.

•	CTRL+A (press the Control key and the "A" key) to select ALL the listed documents.

Once all selections have been made, click Void Check

Select a Reason for the void and click OK