Return Reasons

Create a set of return reasons to ensure uniformity across the organization for various return types. These reason statements will print on the return letter to identify the reason a collection letter was not processed.

Adding Return Reasons

Required

Click Add

2.	Enter a descriptive reason in the text box. (Example NSF, Payment sent direct to dealer, No response from customer)

3.	Click Save

Optional

•	Repeat as necessary until all return reasons have been created.

Editing/Deleting Return Reasons

Edit:

Required

1.	Select the Return Reason in the list box.

2.	Click Edit

3.	Make the necessary changes to the Return Reason description.

Optional

•	Repeat as necessary until all desired Return Reasons have been edited.

Delete:

Required

1.	Select the Return Reason in the list box.

2.	Click Delete

Optional

•	Repeat as necessary until all desired Return Reasons have been deleted.